Frequently Asked Questions (FAQ)


Shopping
We have many marchants, selling the same product with different prices. The variation in prices depends on the marchant and also the location of the marchant's store.
We have many marchants, selling the same product with different prices. The variation in prices depends on the marchant and also the location of the marchant's store.
Yes, because it's with the address and phone number in your profile that we will use and deliver what you have ordered.
Payments
You can pay with your card or with your bank. Unfortunately, not all banks are listed on our payment system. it's most preferable to pay with your credit/debit card.
No, we don't practice cash on delivery because of some security issues.
Once you click Pay Now button on your checkout page, you will be taken to a page where you will choose whether to pay with card or pay with bank. Choose pay with card then a page will appear for you to enter your credit/debit card details. The longer input box in that page is where you will enter the 16 digits infront of your card, the expiry date input box is where you will enter the expiry date of your card which is infront of your card. The CVV input box is the last 3 digit that is at the back of your card.
Yes, our site is SSL Protected. All your transactions are being encrypted.
3D secure password is the One time Password normally called OTP. It will be sent to your Phone once you want to complete a transaction. Once the OTP gets to your phone as an SMS, you will be prompted to type in the 6 digits that is in that message into the current page that you are in.
Once you enter your card details and proceed for payment, the 3D secure password/OTP will automatically be sent to you as an SMS/Email.
My Account & My Orders
Once you login to your account, the first page that opens up is your profile; and this is where you can update your credentials.
Once you make an order and it's confirmed, an Email will be sent to you automatically.
No, Once a product becomes out of stock, you cannot make an order for it.
Order Status
Once you login to your account, click on orders button then you will see the list of your order(s). Click on the particular order you want to track then you will see the status of that order.
Processing means that your order has been confirmed and it's been processed.
sending means that the order is on it's way to your specified address.
delivered means that your order(s) have been collected by you.
finished means you have received your order(s) successfully.
Before your order gets to you, you can cancel your order. For you to cancel your order, call 07031382795.
Shipping
The delivery charges depends on the type of product and the location of the customer. The delivery fee appears on the checkout page.
If a product is coming from the same state as the customer, it will take 3 days otherwise it will take 6 days. Any Global product takes 21 days to get to the customers
You can return your item and get a refund within 7 days of your order. call 07031382795
Yes, we can deliver international products to you.